What if the item is still in transit when the buyer claims the item was not received?
If tracking shows that the item was sent within your handling time window, but has not yet arrived, we may extend the delivery time window. We also may expand the amount of time buyers have to wait depending on circumstances—for example, if the item was sent using a slower shipping service, or was sent internationally. However, you are responsible for delivering items all the way to the buyer, not just to the shipping carrier. So even if the item was shipped promptly, if it doesn’t show up at the buyer’s address within the allotted time (subject to reasonable cushion time), then you are responsible regardless of whether you used tracking with delivery confirmation.
