What if the item is damaged in shipment, defective, or incorrect?
Items must be inspected by the customer immediately upon receipt of shipment and any damages, defects, or incorrect items must be reported to Bungalow Bobs Pet Designs within 7 days of receipt. Please save all original packaging, do not attempt to repair any damage or defect yourself, and if possible, email pictures of the damage. Email or phone us at 800-432-6029 to receive an RMA (Return Material Authorization). Repack the item securely in its original packaging with the packing slip and ship to the address provided. Items without a valid RMA will not be accepted. We will provide you with a prepaid UPS return label. Once received by Bungalow Bobs Pet Designs, the item will be replaced. Unfortunately, it cannot be returned for refund unless the customer agrees to a 35% restocking fee.
