What if the issue resides with the subscriber’s router, home network, or PC?
SpeechCycle provides troubleshooting assistance beyond the modem to identify the root cause of a problem. Integration enables the LevelOne Broadband Agent to identify whether a router is being used. Automated dialogs provide guidance in rebooting routers, as well as assisting with PC issues that are typical “hot spots.” For example, the SpeechCycle Automated Agent will assist callers with Microsoft’s Windows Connection Wizard or the Windows Local Area Network Repair feature. Directions with deleting temporary Internet files is also supported.
Related Questions
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- how to setup a home network with two pcs and one router with one broadband connection?
