What if the high-bidder backs out?
A. If you’ve been unable to contact the high-bidder, even after requesting their personal contact information, then you may move on to the under-bidders. If there are other bidders for your item, you can contact them in the order in which they appear in your item’s bidding history. Please be sure to allow at least three business days before moving on to the next bidder. The complete bidding history of any auction is always available via a link from the auction item page. You can use the Item Lookup from the Search page to look up an item by number. Keep in mind that many people don’t access their e-mail daily, so they may not be intentionally ignoring you if you don’t hear from them. Use our user query form to get personal contact information. If all efforts to sell your item fail, request a credit for the listing fee due.
