What if the electronic gift certificate gets lost or deleted?
Unfortunately, we can’t trace or re-issue electronic gift certificates and they’re non-refundable. They should be treated just like cash. Always make sure to triple check the e-mail address of the friend or family member you are sending the gift certificate to, to ensure that it is accurate. You may also want to ensure that the recipient’s e-mail service is set up to receive e-mail from chapters.indigo.ca. In some cases, we may be able to help if the recipient of the gift certificate has not received it and the gift certificate has not yet been redeemed. Please visit our help page for more details on lost or stolen gift cards or electronic gift certificates.
