What if the decision is not favorable?
Within 10 days of receiving the level one decision, the grievance may be appealed to level two. At this point, the matter is processed by the Grievance Board, an external, independent, state agency. Level two requires the parties to participate in either mediation or private arbitration. If the matter is not settled by mediation, an appeal may be filed to level three, at which time an administrative law judge will conduct a hearing, or review the grievance based on the record.
