What if the debtor disputes the claim?
If a debtor disputes any part of the claim they can communicate with you directly through our system. All debtors are given unique log in details enabling them to send you any comments or information about the debt. This will be logged and you will be alerted immediately via email that the debtor has left you a message. This means you stay in control of what action is taken as everything the debtor has said or written is logged for your future reference. If you agree with the dispute and wish to accept a settlement, you can do so by logging into your account and changing the amount for us to recover. Either way, we will continue our collection process on your behalf.
