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What if the customer needs more hours than allocated in the PSSA to accomplish enhancements to their application?

April 26, 2017accomplish allocated application customer Enhancements hours Needs pssa

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What if the customer needs more hours than allocated in the PSSA to accomplish enhancements to their application?

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This is not a problem. The PSSA has a provision for billing extra hours and pricing if the customer wants to purchase an additional block of development time for a project. The PSSA establishes a baseline of support that allows Intermec to dedicate a resource to the account. We can always augment the PSTC with additional resources to assist with the development of enhancements.