What if the customer moved their Phone Adapter within their household and can no longer make or receive calls?
Make sure that the Ethernet cable is properly connected to the Phone Adapter and to the router/home network, and that the telephone wire is connected to the Phone 1 port on the Phone adapter. Why doesn’t the Call Waiting or Caller ID feature work when the CBSSYS Clear Voice service is forwarded to another phone line. These features depend on the phone line to which the customer has forwarded their CBSSYS Clear Voice calls. For example, if you forward your CBSSYS Clear Voice number a number that does not support Call Waiting or Caller ID, you won’t have access to those features. When calling an IVR system (such as online banking), the customer is unable to complete their transaction. This may happen when the Internet connection experiences high latency. When the customer presses a digit on the telephone keypad, the audio signal that’s being sent is slow and gets to the IVR system after the timeout feature of that IVR. Latency is related to the speed at which information travels from poi
Related Questions
- I moved out of the area and can no longer purchase my favorite Cains product in the supermarkets in my area. Is there a way I can order Cains products direct?
- If I am an existing customer with a phone adapter or video phone can I change my plan to the lower priced ACN Family Plan Line?
- If I am currently an ACN Home Digital Phone Service customer with a phone adapter, can I upgrade to a Video Phone?
