What if the customer already owes tax or duty to HMRC?
If the customer has already been contacted by HMRC about overdue tax, they will need to contact the office that sent the original correspondence. That office will be able to deal sensitively with the current debt and any new problems the customer thinks they may face. If a customer has been sent a letter warning them about court action they should ring the original office urgently. If they can’t get through, they should ring the helpline where the advisers will try to help.
