What if the credit information is disputed?
If you dispute any credit experience information held on your credit file, you need to contact the creditor directly. CRB cannot amend credit account information without the subscriber’s express authorization. So contacting the creditor directly is the most efficient way of sorting out any dispute. If you cannot resolve the disputed information with the creditor, you have the right to add a notice to your credit file. This is a statement of up to 100 words in which you can explain or expand upon the information held and which CRB will help you write at your request. CRB then incorporates the notice within your credit report. This ensures that prospective creditors read your notice in any future credit enquiries.
