What if the credit card is declined?
If you are paying a monthly charge for one or more clients, and your card is declined when we try to take a payment, we’ll send you an email to let you know. As soon as you update your card details, we’ll take the payment and the affected clients will again be able to send campaigns. If your client is paying for their own campaigns, and their card fails when we try to take a payment, then we’ll email you, and a white-label notification to your client. Once either you or your client logs in, you’ll see the payment details page and can update the card. As soon as that happens, we’ll take the charge and everything will be back to normal. During the period that the card payment has failed and the details have not been updated, no emails will be able to be sent for that client. Any autoresponders will be automatically paused (unless there are left over credits in your account; they will be used to keep the autoresponders going). As soon as payment details are updated and payment successfull
