What if the crate arrives damaged by the shipping company?
All freight shipments are insured through the shipping company. The customer should closely inspect the crate as it arrives in the truck for any evidence of damage. If damage to the crate is apparent, it should be noted on the driver ticket (Bill of Lading), with the driver signing acknowledgement. The crate can be damaged with none of the parts inside damaged, and likewise there can be damage to the dome with no visible exterior damage. Upon unpacking the dome, examine each part to assure there has been no damage in shipping. If any is encountered please contact our office as soon as possible. We will make sure that repairs or replacement is completed on a timely manner and we will work directly with the shipping company on the insurance claim.
