What if the client has a previously installed host applet?
This method is applicable if a CSR from the organization has previously worked with the customer. The Host Applet is a standalone application that can best be described as a hotline for your regular customers to contact you whenever they need support. Instead of having to download the Host Applet every time they need help, your customers simply open the Host Applet by clicking on a Quick Launch or Desktop icon, Select “Request Assistance” from the host menu, fill in the details and connect directly to the responsible CSR. For the support organization, this results in improved customer service by providing customers with a convenient and instant method for requesting support.
