What if the cells in the sample are not viable for use?
All tissue samples submitted to StemSave are assessed for cell viability. If, after testing, it is determined that the cells are not viable, both the account holder and the dentist will be notified that the sample was received and that there were no viable stem cells. Because there were no viable cells to preserve, StemSave will credit the account holder their full payment and will be provided with a list of possible reasons for the lack of viability. Both the StemSave member and the dentist will be encouraged to submit a second sample, when possible, following enclosed guidelines to ensure that a proper tissue sample is recovered. Samples that are not deemed viable will not be stored.
