What if the assigned Data Delete Administrator leaves the company and takes the RSA token?
A. You should ensure that you remove the Customer Center login (from the Admin->Users menu) when any employee who uses Customer Center, leaves your company – and this is especially important if that person is an approved Data Delete Administrator. You should also contact Absolute to update the pre-authorization agreement (see the pre-authorization agreement for more details). Absolute will also unassign the token and assign a new token to a new Data Delete Administrator if required. Note that there’s also a “panic” button in Customer Center Administration menu under Data Delete – called “Disable Pre-Authorization” – this will cancel any outstanding Data Delete request and remove the ability for any new requests to be setup. The same thing can be achieved by calling Tech Support, who can also disable the pre-authorization. To re-enable the authorization, you’ll need to contact Absolute.
Related Questions
- If an employee leaves the company without revealing their password, can administrators recover access to the data on SD cards?
- Do I need to return the security token if an authoriser leaves my company? Can I give it to another person?
- Does my company need to have an administrator dedicated to take care of my Relationals data?
