What if something fails under warranty?
A. If the damage occurs during normal use, it is likely that it is covered under the SMARTdesks warranty. Contact the service department using the Fix-It Form and use the parts list in the Assembly Instructions to note the affected part. We will get you a replacement as soon as we can. Note that certain options, accessories and seating may be covered under separate manufacturers’ warranty. Upon receipt of the Fix-It form we will discuss the problem with you to provide as rapid and satisfactory a solution as possible.
A. If the damage occurs during normal use, it is likely that it is covered under the SMARTdesks, Inc. warranty. Contact the service department using the Repair Form. We will get you a replacement as soon as we can. Note that certain options, accessories and seating may be covered under separate manufacturers’ warranty. Upon receipt of the Repair form we will discuss the problem with you to provide as rapid and satisfactory a solution as possible.
Related Questions
- On the CaluTech Blue you offer a 10 year warranty. If my unit fails in 9 years and you give me my replacement unit do I get another 10 year warranty on the replacement or does my warranty expire?
- What remedies does a purchaser have against the developer if the developer fails to honor the warranty period?
- What happens if the hardware fails after the warranty expires?
