What if someone wishes to schedule a trip when the administrative offices are closed?
On days prior to a service day on which the administrative offices are not open at all (e.g., a Sunday prior to a Monday service day), the reservation service must be open during the same hours that the administrative offices would usually be open, such as from 9 a.m. to 5 p.m. It should also be noted that a reservation service on any day does not have to be provided directly by a real person. An answering machine or other technology can suffice.
On days prior to a service day on which the administrative offices are not open at all (e.g., a Sunday prior to a Monday service day), the reservation service must be open during the same hours that the administrative offices would usually be open, such as from 9 a.m. to 5 p.m. It should also be noted that a reservation service on any day does not have to be provided directly by a real person. An answering machine or other technology can suffice. (ยง37.
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