What if someone in my family has a medical condition which requires the continued use of electric service?
A. If you or a family member who lives with you has a medical condition that may be classified as a life threatening medical situation, you may have a medical alert code placed on your account. This does not prevent the account from being disconnected for non-payment, however, it does delay the process so that you may make payment arrangements on the balance due or be allowed time to relocate the patient prior to the service being disconnected. To request a Customer Physician Certification Form, please click here.
