What if someone disagreed with their financial assessment?
If someone disagreed with their financial assessment, they would need to contact the Head of the Charging Team and a senior staff member would review the assessment. If, after review, someone still disagreed with their financial assessment they should contact the Customer Care and Complaints team by telephone on 020 8753 4076 or in writing to Customer Care and Complaints Unit, 3rd Floor, 145 King Street, London W6 9XY.
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