What if some ornaments arrive broken or defective?
We stand behind all of our products and if something is defective we will accept it in return and exchange for perfect merchandise. We check all ornaments before they are shipped and try to send only the best, but occasionally something might happen. Also, sometimes an ornament may be broken in shipment. We don’t expect you to pay for this, but we ask that you contact us within 10 days of receiving it, and report the damage of defectives to us so that we may together decide upon a course of action.