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What if returns are not showing on the Order Status Tool as received and the partner believes this is not correct?

April 26, 2017believes partner received returns Status Tool

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What if returns are not showing on the Order Status Tool as received and the partner believes this is not correct?

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Partners can contact the Cisco Asset Recovery team at asset-recovery-tradein@cisco.com for the US/Canada, and asset-recovery-emea-tradein@cisco.com for European countries and report the issue with details on when and what equipment was picked up, RMA number, TMP quote number, and Cisco Sales Order number. Also create a case by contacting the Partner Relationship team with the potential issue so the appropriate TAP team will be notified of the issue.