What if Panorama staff breaks/damages something?
While we make every effort not to break items, accidents do happen. For this reason, we request that all irreplaceable items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our staff. Anything of extraordinary value should never be left where the possibility exists for an accident to happen. Should Panorama staff break or damage items, we will seek to repair or replace the items, limited to $250. Depending on the circumstances, we may issue a service credit rather than repair or replace items. If there is an accident, our staff is instructed to leave a note for you if you are not home. They fill out a damage report upon returning to the office and our staff here will contact you. Panorama must be notified within 48 hours of service if damage is discovered.
