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What if my Request for Technical Assistance is accepted and once in progress, it is determined that the request will take longer than 40 hours to resolve?

April 26, 2017hours longer progress request resolve Technical

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What if my Request for Technical Assistance is accepted and once in progress, it is determined that the request will take longer than 40 hours to resolve?

1 Answer

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Every attempt is made to accurately determine the amount of effort required to resolve requests and to keep requests within the 40 hours for resolution.