What if my product has missing pieces, manufacturer defects or is damaged due to shipping?
Upon receipt of delivery, the recipient has 10-days for standard delivery and 5-days for freight delivery to inspect and report to MyToyBox.Com any missing pieces, manufacturer defects or damage due to shipping. Please email us at customercare@mytoybox.com Our customer service experts will be glad to work with you to quickly resolve the problem. In some cases, you may be required to contact the manufacturer directly to describe the problem to help them determine the exact replacement parts needed. This direct communication reduces errors and the amount of time required to resolve a problem. In most cases, items will be shipped to you free of charge using the same shipping method selected when the original order was placed. MyToyBox.Com or the manufacturer will determine if a products needs to be repaired or completely replaced. Missing Pieces: MyToyBox.Com or the manufacturer will promptly send you any missing pieces. Our standard return policy will apply when a customer chooses not to
