What if my order won’t upload correctly and it keeps timing out and giving me an error message?
You might have a weak upload connection that is timing out. The best thing to do is to split your order up into 2 or 3 separate orders and send them one at a time. You can let us know in the “Instructions” box on the Review Order page in ROES that you have multiple orders that you would like shipped together. Example: “1 of 3 orders, please ship together”…2 of 3 orders…”etc. Once we receive all of your orders we will combine them for shipping and only charge you once for the UPS fee. Please note that we can only combine shipping on UPS ship orders, so be sure to choose UPS shipping on all orders.
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