What if my financial institution receives as presentment a duplicate substitute check(s) or duplicate image(s)?
Financial institutions may submit a Photocopy & Original Paid (PAID) adjustment request to obtain credit for the duplicated Check 21 items. When using this investigation type an immediate provisional entry will be passed if the request is submitted in a timely manner (within three calendar months of the most recent cash/return letter entry date). Supporting documentation must be received within five (5) business days of the Federal Reserve receiving the request. If multiple items (2 or more) are PAID in the same bundle of work, you may submit them as one adjustment request. Alternatively, institutions may submit a Check 21 Warranty/Indemnity Claim (WIC) or an Expedited Recredit (EXCR) request, if the associated requirements are met. However, provisional entries are not provided on WIC and EXCR requests. Please refer to the Check Adjustment Quick Reference Guide (QRG) for specific requirements for these adjustment types. You can access the QRG here.
