What if my fabric, hardware, custom/fancy or window treatment order is damaged?
It is your responsibility to inspect your order upon delivery, regardless of the size or how much you ordered and when your installation is scheduled. If the outer packaging of your order is damaged or if you find any part of your order damaged or incorrect inside your packaging, please have this information noted with the delivery representative and contact Customer Service immediately . The period of time in which we or our vendors can file a claim and replace product shipped via truck is limited, sometimes 7-14 days from delivery. In some cases you need to let trucking companies know 72 hours. Your cooperation and quick response is imperative and will be much appreciated.
