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What if my Direct Express&reg card is lost or stolen?

April 26, 2017card express® Lost stolen

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What if my Direct Express&reg card is lost or stolen?

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If your Direct Express&reg Card is lost or stolen, immediately call the Direct Express&reg card Customer Service Department, at 1 (888) 741-1115 (toll-free). A customer service representative will assist you and a new card will be sent to you. See question 3.1 for replacement card fees that may apply. Generally, if you call right away to report that your card is lost or stolen, you will not lose funds deducted from your card by an unauthorized user and your Social Security benefits will be protected. See Terms of Use for more details.