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What if my complaint is about a service not run by the Council, for example a care home or home care service?

April 26, 2017complaint council Home run service

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What if my complaint is about a service not run by the Council, for example a care home or home care service?

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You should complain directly to the care service first. All care homes or home care services are expected to have their own complaints procedures. You can contact Social Care Customer Services on 0191 433 2692 if you would like more information about this.