What if my complaint involves more than one NHS or social care organisation?
To make the process as easy as possible for you, one organisation involved in your care will usually take the lead in investigating the complaint and will ask the other bodies involved to look into the issues relating to them. This means you can receive one response covering all aspects of your complaint rather than separate responses from each organisation. This approach will be discussed and agreed with you during the initial contact stage. You can say if you would like separate responses to each of the issues you raise from each of the organisations involved if you would prefer this. What if I am not satisfied with the response? While we will do all we can to provide a satisfactory response, you may still feel your concerns have not been fully addressed. If this is the case we will be happy to discuss your outstanding concerns further. If you feel your concerns have not been fully addressed you can seek a review by the Parliamentary and Health Service Ombudsman (the Ombudsman). When
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