What if legitimate email is quarantined in the Message Center?
Unfortunately, some legitimate email may be erroneously directed to your Message Center. This is due to the subjective nature of email messages and what could possibly be considered spam email. If a significant amount of valid email is being misdirected to the Message Center, a list of approved senders can be built, thereby minimizing the possibility of detaining a valid email in the future. From the Message Center, click “deliver” for any legitimate email and you will be asked if all messages from this sender should be delivered–that sender is then added to the “Approved Sender” list. Next time, messages from that sender will not be detained unless the Virus Assistant is active and detects a virus from that sender. You may also manually build your approved senders list by visiting your spam email settings.
