What if I’ve been charged for Directory Assistance?
We receive numerous calls from people who have been told by their phone company that 1-800-FREE411 has charged for directory assistance. In 100% of those cases, it’s determined the charge was not as a result of calling 1-800-FREE411. To confirm that we have not charged you, we recommend you take the following steps: Review the call detail of your bill and look for our number, 1-800-373-3411. There should be no charge listed next to it. If you called us from a cell phone you should only see the minutes used. If a charge appears in the summary section of your bill and you are not provided with the call detail, call your carrier and ask them to look up the calls you made to 1-800-373-3411. They will be able to tell you there were no charges for the call. Even if your phone company tells you there is no such thing as “Free Information”, they’re wrong. They just haven’t heard about us… yet! Think of us as an 800# – no charge for calling our service. Period. If you’d still like us to investi
Related Questions
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- What if I’ve been charged for Directory Assistance?
