Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

What if Im having problems accessing my Pinnacle Server from reQuest?

April 26, 2017Pinnacle problems request server

0

Posted

What if Im having problems accessing my Pinnacle Server from reQuest?

1 Answer

0

10 Posted

There are a number of steps required to configure Import and Export from/to Pinnacle Thunder and Lightning servers. Please refer to the section “Setup for communication with Pinnacle servers” in “reQuest_UserGuide.pdf”, and make sure that you’ve followed all the instructions in detail. In addition, one point that may be overlooked is that on both the Pinnacle and Quantel, you need to be logged in as “Quantel”, and this user needs to have administrator privileges on both systems. It also helps to verify that you can open each system from the other, over Network Neighborhood in Windows Explorer. Note also that Pinnacle transfers will be logged to a file, Thunder_IO.txt, in the C:\Temp folder. If you’re having Pinnacle related problems, it may help to examine this file and/or email it to VDS Technical Support for analysis.