What if I lose or break one of my NetCD discs?
If you lose or break a NetCD disc, you will not have access to the Ninth House Network content on that disc until you receive a replacement disc. However, you will have access to the rest of the Ninth House Network. To replace broken or lost discs, follow your organizations established process for requesting NetCD discs. In most organizations, this will involve requesting a new set of NetCD discs from the person in your organization who gave you the current set of NetCD discs. You should not request NetCD discs directly from Ninth House. You will be sent an entirely new set of NetCD discsnot just the disc or discs that were lost or brokenbecause NetCD discs are shipped to your organization in prepackaged sets. It is our goal to reduce waste, and we will work to become more efficient about replacement materials in the future.
