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What if I lose my DukeCard – what happens to the money in my account?

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You can suspend your account online here. Your account will also be protected when you call the DukeCard office immediately at (919) 684-5800 if your card is lost or stolen. The office is open 24 hours, seven days a week. Your card will be instantly deactivated. When you get a new card, your FLEX account will be available automatically.

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