What if I lose my DukeCard – what happens to the money in my account?
You can suspend your account online here. Your account will also be protected when you call the DukeCard office immediately at (919) 684-5800 if your card is lost or stolen. The office is open 24 hours, seven days a week. Your card will be instantly deactivated. When you get a new card, your FLEX account will be available automatically.