What if I have problems accessing the HP Customer Care Software & Driver Download pages?
If you encounter any problems while accessing the Software and Driver Download pages, try the following: • Clear your cache, temp files, and cookies. To do this, access the Internet or Privacy options in your web browser and delete temporary files and cookies. • Adjust your browser’s privacy and security settings (also accessible from Internet Options ). If your security is set too high and are blocking cookies, this may cause a conflict with the download, in which case you may need to temporarily lower your settings and/or change them to allow cookies. You may also want to add www.hp.com as a trusted site in your browser security settings. • Ensure programs running on your system are not conflicting with the download site. Programs that monitor computer activity while connected to the Internet (such as firewalls, anti virus software, and popup blockers) can block access to downloads unless they are set to accept them. You might try to temporarily disable such programs or modify their
