What if I have a general question, or questions about my grant status or cheque breakdown?
NRCan approves, processes and mails cheques for most applications within 90 days. If it has been less than 90 days since your post-retrofit evaluation, please do not contact NRCan yet about your cheque status. You can make inquiries by phone, by mail or using an e-mail form. For fastest response, provide your e-mail address and the 10-digit ecoENERGY file number which can be found in your homeowner evaluation report or the ecoENERGY mini-label which should be affixed to your electrical panel. Phone inquiries are handled by Service Canada through the 1-800-O-Canada toll free line, and if they cannot answer your question, they may transfer you to a live specialist from 8:00 am to 8:00 pm Ottawa time, Monday to Friday. If the specialist cannot answer your inquiry, they will forward your inquiry to a program officer on your behalf. NRCan strives to respond to all inquiries within the departmental standards of 5 business days for general inquiries and 7 business days for technical inquiries
