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What if I forget the answers to my challenge questions for MyLoans password retrieval?

April 26, 2017answers challenge forget myloans password Retrieval

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What if I forget the answers to my challenge questions for MyLoans password retrieval?

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If you forget the answers to your challenge questions, please call Flagstar Bank’s Customer Service at (800) 968-7700, Monday-Friday 7:30 a.m.-8 p.m. or Saturday 7:30 a.m.-4 p.m., Eastern time. Once you are identified by a customer service representative, your password will be reset to a temporary password. After logging in with the temporary password, you will be prompted to change your password and re-enroll for Enhanced Login Security.