What if I enter the wrong biller details while making a bill payment?
ANZ can investigate any BPAY® transaction on your account by lodging a dispute with our EFT Disputes Department. They will contact the merchant involved on your behalf to investigate the transaction. • Transaction disputes can take up to 21 days to be resolved. • The EFT Disputes Department will advise you of the result in writing. • To lodge your enquiry please contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week or via SecureMail.
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