What if I dont recognize the Personal Security Image thats shown on my screen?
Do not enter your password call us at 1-800-986-2265. • What if I cant remember my Personal Security Image or Caption? Youll see links that say Forgot your Personal Security Image? and Forgot Your Caption? Just click on these links, and youll be directed to give us a call. • How do I choose a Personal Security Image? On the enrollment screen, youll see an image with a link below it that says Choose a different image. Just click there to see more choices. You can either select a different image from that category, or choose a different category youll see a drop-down box with the categories. • Once I choose a Personal Security Image, can it ever be changed? Yes, you may change it at any time, as often as you like, simply by clicking on Self Service. • Can I also change my Security Questions and answers? Yes, you can just click on Self Service. BACK TO THE TOP Additional Assistance • How do I contact Commerce Bank to find out more about Online Banking or if I have a question about my acco
