What if I can login to the ePN/MSC?
Due to numerous attempts by unauthorized persons to gain access to merchant’s accounts, the eProcessingNetwork Merchant Support Center (ePN/MSC) is configured to allow up to three unsuccessful login attempts within fifteen minutes. If three unsuccessful login attempts are reached within fifteen minutes, then access to the ePN/MSC is locked out for thirty minutes. This does not affect processing from a merchant’s Web site, shopping cart, etc.