What if I can see the video, but I cannot hear audio (Internet Exploer only)?
Verify that your system volume and/or speakers are not muted or turned to a very low setting. Also, verify that there are no other streaming applications running on your computer. If you continue to have trouble: We recommend the following re-installation of the WMP Codec Pack: http://www.microsoft.com/windows/windowsmedia/format/codecdownload.