What if I am unable to start the Elluminate application and receive a “Download Error?”
This error occurs when there is a problem with the download of the JAR files (Java Resource Files) that Elluminate requires to run. Ensure that you are connected to the Internet and that the connection is active. After that, visit the Knowledge Base and click the Troubleshooting category, and then the Connection Issues category. A variety of help questions appears in the right frame of the webpage.
