Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

What if I am not satisfied with informal resolution or reluctant to try it and I want to follow the formal complaint process?

April 26, 2017complaint Follow formal Informal process reluctant resolution satisfied Try

0

Posted

What if I am not satisfied with informal resolution or reluctant to try it and I want to follow the formal complaint process?

1 Answer

0

Posted

You may file a formal complaint if you believe your rights were violated by the agency providing you services. As required in DHS 94, Wisconsin Administrative Code, the agency must have designated a Client Rights Specialist to receive complaints. This is someone who can conduct an investigation to determine if your rights have been violated and make recommendations for changes to the agency. If you disagree with the agencys decision, you may appeal the decision for review at the county or MCO level and then at the state level. This process is resolution focused and is geared towards making improvements in the implementation of client rights in the service delivery system.