What if I am just getting new telephone service, or I have just moved and ordered DSL at the same time?
A. In these cases, the FastAccess database will hold the order in a ‘pending submit’ status. The system will hold on to the order until 3 days after the due date for the telephone service order. On day 3, it will query the telephone databases and if all is good there, the order submits to engineering. However, if the telephone service order due date has been delayed, the DSL order will not submit until it has been complete for 3 days. Not just dial tone active on the line, but the service order itself must be complete. If there are delays of this nature that you do not understand, call your local telephone business office to find out what is going on.
