What if Dell determines that an Engineer service is needed to replace a part?
If the Dell Technician determines that you need Engineer service call to resolve the problem , the repair procedure depend on the service purchased with your product: Collect and Return Service: Dell arrange to collect the product the next business day and a Dell-certified engineer will repair and return the product within a further five business days*At Home Service: Dell-certified engineer visits the customer’s location within 5 business days, at a pre-arranged time*Next Business Day On-Site Service: A Dell-certified engineer can visit the customer’s location the next business day and the unit will be repaired onsite*Dell’s Same Business Day On-Site Service: This can place a Dell-certified engineer can visit the customer’s location within 4 hours, the same business day* * Subject to parts availability. Availability of service and response-time estimates may vary according to the remoteness or accessibility of product location. For more information, please check with your local Dell o
