What if creditors refuse offers of repayment submitted using the CFS?
If offers of repayment are refused by a creditor when using CFS, the following actions should be taken: • The budget sheet should be reviewed to check that figures have been inputted correctly; • Ensure an explanation has been included in the notes accompanying the financial statement summary sheet where trigger figures have been exceeded; • Check that the creditor is aware of the CFS principles about how offers are made. Send the sample letter to the creditor to explain these in more detail; and • Check whether the creditor’s trade association endorses the CFS in their code of practice. If the creditor still does not accept the proposed CFS offer you should ask them to reconsider following the normal money advice process. If you feel the creditor is not being fair and reasonable in how they responded to your request, you should consider making a complaint using the creditor’s complaints procedure. You could consider taking the matter further if you have exhausted the creditor’s compla
