What if an item is discovered to be broken, missing or defective at time of assembly?
It is the customers responsibility to inspect the furniture cartons for obvious signs of damage immediately upon pickup or delivery of items. In addition, please inspect cartons to ensure that the furniture is exactly what you ordered, i.e., quantity, type, model, color, etc. Robert’s Assembly personnel is not responsible for any damages beyond our control, i.e., concealed damages, damages due to factory defects, shipping mishandling, retail store mishandling, delivery mishandling, missing parts, wrong item, wrong color, etc. If a problem is discovered during an assembly at a customer’s home or place of business, Robert’s Assembly personnel will notify the customer immediately. The customer upon notification may elect to have the furniture built with defects or may choose to have the item(s) replaced by contacting the original place of purchase or the manufacturer. If, at the time of assembly, the customer chooses to replace or change the items and instructs Robert’s Assembly personnel
