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What if an item is defective or arrives damaged?

April 26, 2017arrives damaged defective

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What if an item is defective or arrives damaged?

1 Answer

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Your complete satisfaction is our goal. If your product arrives damaged or is in any way defective please call our customer service department at 800-827-2231 Monday – Friday from 9am to 5pm EST. Please have your order number ready. Your account will be credited or replacement product shipped promptly. Please retain the original packaging materials so that we can have the damaged merchandise shipped back to us.